Frequently Asked Questions
Everything you need to know about our fresh-roasted coffee, shipping, and subscriptions.
How soon will my coffee ship after I place an order?
To ensure maximum freshness, we roast our beans to order. Most orders are processed and shipped within 1-2 business days of roasting.
Do you offer international shipping?
Yes, we ship our coffee beans and merchandise worldwide. Shipping rates and delivery times vary based on the destination and are calculated at checkout.
Can I return coffee beans if I don't like the flavor?
As coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an error with your order or a quality issue, please contact us within 7 days for a resolution.
How should I store my coffee to keep it fresh?
We recommend storing your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor profile.
How do coffee subscriptions work?
Our subscription service allows you to receive your favorite blends on a recurring schedule. You can choose your frequency, swap products, or cancel at any time through your account dashboard.
Are your coffee beans ethically sourced?
Absolutely. Through our Farm to Cup program, we work directly with farmers to ensure sustainable practices and fair wages that exceed Fair Trade standards.